Who's
in charge of your car repair prices?
You can get all the auto
repair advice and information in the world, but if the boss is inept,
your auto repair costs will skyrocket!
Learn more about prices on car repair
Here's the article....
The Truth
About Automotive Service Managers
In any
industry, an easy and warranted target to blame is the leadership. If a business or industry
has an issue, always look to its leadership. Automotive service
managers are an especially interesting study.
First, there are no licensing or training requirements for service
managers. Anyone is eligible, regardless of ability, experience, or
ethical practices. This is particularly remarkable given their power
and influence, as well as the money involved.
Also, there are no schools or college courses for automotive service
management. Essentially, this leaves you at the mercy of service
managers who lack even the fundamentals of business management.
A McDonald’s manager is likely to have significantly more
management credentials than an automotive service manager.
Most service
managers don’t know how to set guidelines, protocols, and
accountability structures to produce an honest, well-run service
center. In fact, it has been reported that some service managers stick their
fingers in their ears and sing la, la, la, la, la because they didn’t
want, or know how to respond to their customers being ripped off by
their own employees—really!
A point to
remember when questioning whether or not your auto repair prices are trustworthy; service managers lack the
critical business management skills to keep you, the service customer,
from getting ripped off by their own employees.
Learn More about
auto service industry scams.
To learn more about eliminating repair scams Click Here
-Theodore P.
Olson ©
http://www.repairtrust.com/
MLA Style Citation:
Olson, Theodore. "The Truth About Automotive Service Managers" RepairTrust. 23 December 2006. http://www.repairtrust.com/articles_managers.html
APA Style Citation:
Olson, Theodore. (2006, December 23). The Truth About Automotive Service Managers. RepairTrust. http://www.repairtrust.com/articles_managers.html
Chicago Style Citation:
Olson, Theodore. 2006 The Truth About Automotive Service Managers. RepairTrust (December, 23), http://www.repairtrust.com/articles_managers.html |
